Frequently Asked Questions
Everything you need to know to make your house a home.
What is your shipping policy for oversized furniture?
We offer specialized white-glove delivery for all large furniture items. Orders are typically processed within 2-3 business days, and delivery times vary between 7-14 days depending on your location.
Do you offer a warranty on your home decor and furniture?
Yes, all our major furniture pieces come with a 1-year limited warranty covering manufacturing defects. Smaller home decor items are covered by a 30-day quality guarantee.
Can I return an item if it doesn't fit my space?
Absolutely. We offer a 30-day return policy for most items in their original packaging. Please note that return shipping fees may apply for large-scale furniture returns.
Are your wood products sustainably sourced?
Sustainability is at our core. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through your 'Something went wrong' account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.